Support

Need help with ContextDrop? Drop us an email, or check the common questions below.

Common questions

Why is my PDF taking a long time?

Large PDFs or scanned documents using OCR may take longer. Most digital PDFs convert in under a second.

Why does my scanned PDF show less text?

OCR accuracy depends on scan quality. Clear, high-resolution scans work best. Low-resolution scans, handwritten content, or unusual fonts may produce partial results.

Where is my markdown saved?

Markdown is copied to your clipboard automatically. You can also save the result to a file, share it, or drag it out of the app.

Does ContextDrop upload my files?

No. All processing happens locally on your Mac. Nothing is sent to any server. See the Privacy Policy for details.

What file types are supported?

ContextDrop supports standard PDF files, including text-based and scanned (OCR) documents, and password-protected PDFs when you provide the password.

How do I refund a purchase?

See the refund policy below.

Refund policy

Direct purchases (Polar)

14-day money-back guarantee. Email support@contextdrop.app within 14 days of your purchase, mention the email you used at checkout, and we'll refund you. You don't need to give a reason. Polar processes the refund on our behalf, and funds usually appear back on your card within 5 to 10 business days depending on your bank.

Mac App Store purchases

Apple handles App Store refunds. Use Apple's Report a Problem page, sign in with your Apple ID, find ContextDrop, and submit. We don't see App Store refund requests and can't process them ourselves.

Statutory rights

This policy doesn't limit any rights you have under the consumer-protection law of the country where you live.